Park Lane Practice


Ways to Book Your Appointment

Call Us on 01793 523176 during our opening hours

Please call between 8.30am to 10:30am for appointments & home visits, and AFTER 10am onwards for general advice and 2pm for test results.

We would ask that patients be respectful towards our team.

Calls are recorded for training and quality purposes.

Urgent (Same Day) Appointments

Like many other practices, this surgery is making increasing use of Nurse Practitioners to provide care for minor illness. Nurse Practitioners can assess, examine and diagnose patients and provide advice and treatment, including prescriptions. Where necessary, they will be able to liaise with a GP once an initial assessment of your condition has taken place.

Online Consultations
Alternatively you can speak to an online GP using this link to access the Livi app. For a FREE online consultation.

Appointment Types

All surgeries are by appointment, we have a mix of:

  • Pre-bookable Appointments: These can be booked up to 2 weeks in advance and, in response to patient feedback, we are in the process of increasing the proportion of pre-bookable appointments.
  • 24 Hour: Appointments that become available 24 hours in advance.
  • 48 Hour: Appointments that become available 48 hours in advance.
  • Same Day Appointments: These appointments can be booked on the day and are now all released at 8:30am each day with no further release of appointments at 2:00pm. It is therefore advisable to call as early as possible on the morning of the day on which you would like to be seen.
  • GP Telephone Appointments: If you feel that you do not necessarily need to be seen by a doctor you may request a telephone appointment (see below) and the doctor will call you on a nominated landline or mobile number. Please listen out for the doctor’s call as they may not be immediately available to try again.
Home Visit Requests

If you are house bound and would like to request a Home Visit from the Doctor, Please phone into the practice and speak with our receptionists.
Information for Home Visit

Test Results

If you would like to receive your test results, This can be accessed via your NHS App alternatively you can call into the practice after the relevant waiting time frames after 2pm.

Test Results Time frames

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them from the practice list.

Choice of Doctor

We do try to accommodate patient choice where possible, but in the event of one doctor’s surgery being fully booked you will be offered an appointment with another doctor.

Please Be On-Time

Many patients arrive late for their appointments, even being 5 minutes late means that you have, technically, missed your appointment. Although the doctors and nurses will try to see you if you are late, this cannot be guaranteed and you may be asked to re-book on another day.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

Telephone Consultations with your Doctor

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. Please make sure you give the correct phone number to the receptionist and listen out for the doctor’s call. A large proportion of calls made to patients go unanswered and this wastes valuable clinical time.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Date published: 10th October, 2014
Date last updated: 13th February, 2024