Your Surgery

Accessing Your Medical Records – Subject Access Request (SAR)

In 2018 General Data Protection Regulations (GDPR) came into force and changed the patients rights to access to their health records. Patients can submit a Subject Access Request under GDPR ... [continue] Accessing Your Medical Records – Subject Access Request (SAR)

Appointments

Ways to Book Your Appointment Call Us on 01793 523176 during our opening hours Please call between 8.30am to 10:30am for appointments & home visits, and AFTER 10am onwards for ... [continue] Appointments

Boundary map

Please use the search tool on this map to see if you live within our practice boundary (also called catchment area).

Complaints

The practice tries very hard to offer a helpful and friendly service to their patients with a high quality and standard of care. However, there may occasions when, despite our ... [continue] Complaints

Home Visits

The Surgery, with all its facilities, is the best place for a consultation. However, if you are housebound or too ill to come to Surgery, a Doctor will call you ... [continue] Home Visits

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999. Injuries The surgery is ... [continue] Life Threatening Emergencies

Named GP

All patients at Park Lane Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Online access to your records

If you would like access to our Online Services – Please print read and complete this Online Access Consent Form if you do not have a printer available, the form ... [continue] Online access to your records

Registering with Us

If you live in our practice catchment area you can join our list. If you are registering your new baby please scroll down. Online Registration link: Register with a GP surgery ... [continue] Registering with Us

Repeat prescriptions

*** IMPORTANT PATIENT INFORMATION *** POD is set to discontinue in its current form on or before 30 June 2024. Changes to POD (until closure) Please note that POD will ... [continue] Repeat prescriptions

Tell us if you are a carer

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Walk-in Centres

Urgent Care Centre The Urgent Care Centre is based at the Great Western Hospital. No appointment is required and the centre is open every day (including bank holidays and weekends) ... [continue] Walk-in Centres

What happens to your Information

As your GP practice we hold your healthcare record, both in hardcopy and electronically. It is our responsibility to ensure that the data within it is accurate and up to ... [continue] What happens to your Information